Returns


Returns

We hope that you are thrilled with your Robe de Voyage purchase but if for any reason you are unhappy with your purchase, the goods can be returned for an exchange or refund providing they are not a discounted sale item and as long as the following conditions are met:

  1. Please contact us at hq@robedevoyage.com within 14 days of receipt of goods and ask for a Return Merchandise Authorization (RMA) number. Please quote your order number and reason for return.
  1. Returned goods must be received by Rode de Voyage within 14 days of the notification of this RMA. Robe de Voyage is not responsible for the shipping costs of returned goods unless they are faulty.
  1. Goods must be returned unworn as per the original order with all tags in place, wrapped in the original tissue paper and inside the original unmarked Robe de Voyage gift box. Where provided, belts and any packaging such as authenticity cards and drawstring pouches must be included with your return.
  1. All products must be returned within the original cardboard outer protection box. If this is impossible then an alternative may be used.
  1. All returns must include the original packing slip. In the case of gifts, please ensure the name of the purchaser is quoted in all correspondence.

Failure to meet any of these conditions will result in delays processing the order, deductions being made to the value of the refunds and possibly exchanges/refunds being refused.

We suggest that all returned goods be shipped via a trackable courier service as Robe de Voyage is not responsible for goods which are lost or damaged in transit.

Please note that Robe de Voyage will not refund any original shipping costs/ import duties/ sales tax/ VAT incurred for returned goods (please read more about this in Delivery).  

Nor does Robe de Voyage cover the shipping costs of any returns/exchanges unless the goods are faulty.

Please send all returned goods to the following address:

Returns
Robe de Voyage Ltd
34 Paddenswick Road
London, W6 0UB , UK

Exchanges

We are happy to exchange returned items for the same item in a different size or colour subject to stock availability and providing you notify us at hq@robedevoyage.com within 14 days of receiving the goods. If we are unable to provide an exchange, we will first offer a credit note. The new item will be shipped to you after the returned item has been received by us and checked.

Refunds

If you would like to receive a refund, please notify us at hq@robedevoyage.com within 14 days of receiving the goods and ask for a Return Merchandise Authorization (RMA). Any goods eligible for a refund must reach us within 14 days of the issue of this RMA and abide by the conditions set out above in RETURNS. Please note that refunds are credited to the original payment method. With a refund outside of the EU, customs duties and sales taxes are non-refundable through Robe de Voyage. Please note that refunds can take up to 10 working days to show on your account and shipping fees cannot be refunded on any orders.

Faulty goods

All items are quality controlled and thoroughly checked for any faults prior to being dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately or within 14 days of receipt of goods.  Please note that the return of faulty items will only be accepted if the goods were faulty when delivered and we are notified within 14 days of receipt of these goods.

Items deemed to have been worn or subject to wear and tear will not be accepted as faulty. Similarly, Robe de Voyage cannot accept responsibility for garments that have been damaged during washing if our wash instructions have not been followed.

We will replace a faulty item if it is in stock and available. If you wish to be sent a replacement please make this clear when contacting us about the fault. If we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your card to the value of the purchase plus any shipping costs incurred at the time of the sale. Rode de Voyage is not able to refund any import duties or sales taxes incurred in the original purchase. Please note that refunds can take up to 10 working days to appear in your account.

Sale items

Please note that all sales of sale items (those displaying a reduced price) are final and cannot be exchanged, refunded or returned for a credit note.