Delivery


Delivery 

Shipping within the UK Free (1-2 days delivery)

Shipping within the EU £20 using DHL signed for service (1-3 days delivery)

Shipping outside of the EU £30 using DHL signed for service (1-3 days delivery)

Delivery within the UK and the EU

We aim to dispatch your order within 24 hours of receiving payment for your order. Estimated delivery times are a guideline only and commence from dispatch.

Rode de Voyage is not responsible for any delays caused by destination customs clearance.

If an email address is provided, an email with delivery notification and a tracking number will be sent out at dispatch. All orders require a signature on receipt. If there is no answer from the destination address, the courier will leave a card. If no contact is made, the courier will attempt two further deliveries. After three unsuccessful attempts, the package will be returned to Robe de Voyage. Any further attempts at delivery will require additional payment.

All orders are shipped in a handmade Robe de Voyage box which is suitably protected within an outer cardboard box.

Delivery outside of the EU

We aim to dispatch your order within 24 hours of receiving payment for your order. Estimated delivery times are a guideline only and commence from dispatch.

Rode de Voyage is not responsible for any delays caused by destination customs clearance.

If an email address is provided, an email with delivery notification and a tracking number will be sent out at dispatch. All orders require a signature on receipt. If there is no answer from the destination address, the courier will leave a card. If no contact is made, the courier will attempt two further deliveries. After three unsuccessful attempts, the package will be returned to Robe de Voyage. Any further attempts at delivery will require additional payment.

All orders are shipped in a handmade Robe de Voyage box which is suitably protected within an outer carboard box.

Customs clearances outside of the EU

Please note that any shipment outside the EU may be subject to Import  Duties/ Sales Tax/ VAT once they arrive in the country of destination. Robe de Voyage has no control over these charges and cannot predict what they will be.

All additional charges for customs clearance must be paid by the recipient of the parcel. Such charges are not included in the purchase of any Robe de Voyage product and we will not be responsible for the payment of any Import Duty/ Sales Tax/ VAT under any circumstances.

In the event that goods are returned to Robe de Voyage because the customer does not wish to pay these customs charges, we will not be able to offer a refund for returned goods.

By ordering from Robe de Voyage, you agree to pay any Import Duty/ Tax/ VAT which may be imposed by your country’s government. If you refuse to pay any Import Duty/ Sales Tax/ VAT imposed and thereby prevent the delivery of your order, you will remain liable for the purchase price of your order and any Import Duty/ Sales Tax/ VAT or additional penalties imposed by the government of your country.

Customs policies vary widely from country to country and customs duties are not always applied if the value of the order falls below a certain amount. However, we advise that if you are planning on shipping outside the EU, you contact your local customs department for advice on rates to avoid any unwelcome surprises.

Robe de Voyage is not responsible for any delays caused by random customs checks or destination customs clearance processes.