Shipping policy

Thank you for visiting and shopping with us. The following are the terms and conditions that constitute our Shipping Policy.

Shipping Policy

1. Processing & Handling All Robe de Voyage garments are handcrafted. Orders are typically processed and dispatched within [1–3] business days. Please note that we do not ship on weekends or UK public holidays.

2. Delivery & Signature To ensure the security of your purchase, all orders require a signature upon receipt.

• If no one is available to sign, the courier will leave a card and attempt two further deliveries.

• After three unsuccessful attempts, the package will be returned to our headquarters.

3. Shipping Rates (Estimates)

Region	Delivery Time	Tracking
UK Domestic	2–3 Business Days	Included
Europe	3–7 Business Days	Included
Rest of World	7–14 Business Days	Included

4. Customs, Duties & Taxes For orders shipped outside the UK/EU, the recipient is responsible for all import duties, sales taxes, and local customs charges. Robe de Voyage cannot predict these charges and is not responsible for their payment.

Important: If a package is returned because a customer refuses to pay customs charges, we are unable to offer a refund for the returned goods.

5. Faulty Items Should you receive an item that is not in perfect condition, please contact us at hq@robedevoyage.com within 14 days of receipt. Items damaged through wear and tear or incorrect washing (not following our care instructions) will not be considered faulty.