DESTINATION	SURCHARGE
Mainland UK	£5
Offshore UK (inc. NI)	£14
Within the EU	£28
Outside of the EU	£40

International deliveries are shipped using FedEx’s signed-for service, and we track each order. Customs procedures may cause delays to international deliveries.

Delivery within the UK and EU

We aim to dispatch your order within 24 hours of receiving payment. Estimated delivery times are guidelines only and start from dispatch.

Once your order has been dispatched, we will email you a delivery notification and tracking number. All orders require a signature on receipt. If no one is available at the delivery address, the courier will leave a card and attempt delivery twice more. If delivery is unsuccessful after three attempts, the package will be returned to Robe de Voyage. Any further delivery attempt will require an additional payment.

All full-priced orders are shipped in a handmade Robe de Voyage box, protected within an outer postal box. Unless you request otherwise, we pack two items per gift box. Sale or discounted items are not sent in a gift box unless two items are purchased. Single-purchase Eye Masks are also sent without a gift box. These items arrive in a cotton Robe de Voyage travel pouch.

Delivery outside the EU

We aim to dispatch your order within 24 hours of receiving payment. Estimated delivery times are a guideline only and start from dispatch.

At dispatch, we will email you a delivery notification and tracking number. All orders require a signature on receipt. If no one is available at the delivery address, the courier will leave a card and attempt delivery twice more. After three unsuccessful attempts, the package will be returned to Robe de Voyage. Any further delivery attempt will require an additional payment.

All orders are shipped in a Robe de Voyage gift box, protected within an outer postal box.

International shipping costs have become increasingly expensive, so Robe de Voyage contributes towards the cost.

Customs clearance and import charges

Orders sent outside the UK may be subject to import duties, sales tax or VAT when they arrive in the destination country. These charges are set by local authorities and can vary from country to country. We cannot predict whether charges will apply or how much they will be.

Any charges not collected at checkout are payable by the recipient. If you’re unsure what may apply to your order, please contact your local customs department before ordering.

If you decide not to pay the charges and your parcel is returned to us, please get in touch. We’ll explain the options available under our returns policy.

Returns 

We hope you are thrilled with your Robe de Voyage purchase. If you change your mind, please email hq@robedevoyage.com within 14 days of receiving your order to let us know you wish to return it. Please include the order name. We will send you a Return Merchandise Authorisation (RMA) number and return instructions.

Please send the goods back within 14 days of telling us you wish to cancel your order. For a change-of-mind return, you are responsible for the return shipping cost. If an item is faulty or incorrect, please contact us and we will arrange the return with you.

Please return items unworn, with their tags in place, and include any belts, authenticity cards and drawstring pouches supplied with them. If possible, use the original tissue paper and Robe de Voyage gift box, with the outer cardboard box for protection. Please also include the original packing slip. If the order was a gift, please include the purchaser’s name in your correspondence.

We recommend using a trackable courier service and keeping your proof of postage.

Once we receive your return, we will process your refund. Refunds are made within 14 days of receiving the returned goods or proof that you have sent them back, whichever is earlier. We may reduce a refund if the goods have been handled more than necessary to inspect them and this has reduced their value eg: garment needs dry cleaning if covered in pet hairs. 

These cancellation rights also apply to sale and discounted items. Your legal rights for faulty or misdescribed goods are not affected.

Please contact us if you would prefer an exchange. Any import duties or taxes paid directly to local authorities are separate from your purchase; please contact the relevant authority about whether these can be reclaimed.

Please send returns to:

Returns
Robe de Voyage
207 Hammersmith Grove
London
W6 0NP
UK

Exchanges

We are happy to exchange an item for the same item in a different size or colour, subject to stock availability. Please email us at hq@robedevoyage.com within 14 days of receiving your order.

We will send the new item once we have received and checked the returned item. If we are unable to provide an exchange, you can choose a refund or a credit note. This exchange option does not affect your right to cancel your order under our Returns policy.

Faulty Goods

All items are carefully quality checked before being packed. If you think your item is faulty, please contact us as soon as possible at hq@robedevoyage.com. Please include your order number and describe the problem. Photos can also be helpful.

Your legal rights for faulty goods are not limited to 14 days. In the UK, you may be entitled to reject faulty goods for a refund within 30 days of receiving them. After that, you may first ask us to repair or replace the item. If this does not resolve the problem, you may be entitled to a refund or price reduction.

Normal wear and tear, accidental damage, or damage caused by not following our washing and care instructions is not a product fault. If you believe there is a separate fault, please contact us so we can look into it.

If you would like a replacement, please let us know when you contact us. We can replace the item if it is in stock. If a refund is due, it will be made to your original payment method and include delivery costs where required by law. We will process it within the required legal timeframe; it may take up to 10 working days after processing to appear in your account.

Sale Items

Sale items are items displaying a reduced price or when discounted using a discount code. They can be returned in line with our Returns and Faulty Goods policies.

If you would prefer an exchange, we are happy to exchange a sale item for another style, size or colour, subject to availability. For a change-of-mind exchange, you are responsible for the return shipping cost.

A gift box is available on request for an additional £5.